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From the menu choose Help | About
Parts&Vendors, or look in the lower right corner of the main
program window, just to the left of the date.
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The full path and file name of your database
is shown in the title bar of the main program window.
If you can't open the program to identify the file, then instead
go to Windows taskbar and click Start | Programs | Parts&Vendors
6 | Utilities | Support | Get Current Data File.
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Setup or Update program hangs up after showing
blue window background.
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Actually, it's probably not hung. Give it 10 (
! ) minutes, and it will likely continue.
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Setup program hangs up when attempting
to install fonts.
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From Windows Start button, click Run...
Browse for the setup program.
Before clicking OK, add the command line parameter /NOFONTS (in
uppercase).
Your command line will look similar to this:
"C:\My Downloads\Pv6setup.exe" /NOFONTS
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"13 - Type Mismatch" error when making
a Purchase List or printing from the Assy Tree.
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Visit Windows Control Panel | Regional
Settings and make sure that the currency character is set
correctly for your locale.
Then, in Parts&Vendors, go to the menu View | Date and Currency
Format | Set Currency Character and enter the same currency
character as set in Control Panel.
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Go to the Item Master and bring up the P/N of that assembly.
Click on the Stock
tab on the Item Master page. Check the box for the assembly to
Expand.
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Export error when exporting to Excel.
380 - Invalid property value, or
-2147417851 - Automation error.
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Likely due to having more than 255 characters
in one of your memo type fields (Reference Designators, Notes,
etc.)
Export to a CSV file instead, and Excel will open that.
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Grid cells blank out
on Sources grid and Items Supplied grid when manipulating the
dropdowns on those grids, or after saving an entry there.
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Some systems exhibit this undesirable grid
behavior. The correct action to take is to immediately refresh
the display (Ctrl+R or the snowflake button). The data is still there--
it's only a display anomaly.
From the Grid Settings menu (small gridded button above list)
choose Use Alternate Dropdowns.
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Close, and then reopen Parts&Vendors. Hold the shift key when clicking the
Add button to
restore the dialog's on-screen position.
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Database error when opening or
attempting to open a new data file. or when attempting to
Compact.
"SDFP - File is read only or corrupted"
"Unrecognized database format"
etc.
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If Compacting fails to clear the error, or
reports an error itself, then it is likely that the database has been
"broken" by a hardware or software or network glitch.
Not a good thing, but usually repairable.
Two choices:
1)
Zip the database file and attach to an email to
support@trilogydesign.com and we will attempt to fix it.
We will, of course, consider your database to be company-private
and will not reveal its contents to anyone for any purpose.
To ensure prompt attention it's a good idea to call us and let
us know the file is on its way, so we can watch for its arrival.
Turnaround time for the repair, during normal tech support
office hours, is often less than one hour. During that
time you should consider your database to be out of service,
since when you receive the repaired file back, it will replace
your original file.
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Profile of current Windows user does not have
full read/write permissions to \Program Files\PV6 folder in which
program
resides.
Log into Windows as Administrator and edit other user profile to
have full permissions (Read/Write/Delete) for that folder and
its subfolders.
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If there are ANY toolbars, right click on one
and, from the popup menu choose Toolbox.
If there are NO toolbars showing at all, close Parts&Vendors, use My
Computer to browse to C:\Program Files\Common Files\Data
Dynamics\ActiveReportsPro. Delete the \ActiveReportsPro folder
and its contents.
Download and install
PVReports.exe to reinstate the reports engine. This is the
same report engine as distributed with the main program setup
file. Installing this will not disturb your local settings and
preferences.
Then, open Parts&Vendors and go back to the Report Layout Editor
and confirm that toolbox is restored.
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UserControlInitialize error 383 Text
property is read only; tab captions show numbers instead of
text.
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Resource file has been removed by reinstalling
or uninstalling P&V 5.0.
Run most recent P&V 6.0 update to restore.
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429 ActiveX component can't create
object
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Some component of the program cannot be found
in the registry. Reinstall the program on top of the existing
installation.
Then, to preserve local settings, before running
Parts&Vendors, go to Windows taskbar and click: Start |
Programs | Parts&Vendors 6 | Utilities | Support | Restore
Config File.
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Find dialog error 3265 - Name or
ordinal not found in this collection
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Delete all the *.SGL files in the ..\PV6
program folder.
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From Windows Start button, click Settings |
Printers and Faxes. Select your printer, open Printing
Preferences (from the popup menu or from the File menu).
Where you would make your paper size selection, look for what
seems to be duplicate entries: Letter and Letter
8.5x11. Chose the other setting, different from the one
currently selected.
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Make sure that your Windows user profile
(login name in Windows) extends you full Read / Write / and
DELETE permissions in the program folder and subfolders. That
is: C:\Program Files\PV6. You will have to log in as
Administrator to extend this permission to your "operating"
Windows user profile.
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Version of grid component is incorrect.
Download
PVGrid.exe and run it to correct this situation.
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